Monitoring & Preparation
TCL is closely monitoring the rapidly evolving state of COVID-19 in the community. The team is doing everything possible to protect the health, safety and wellbeing of our participants, customers, and employees and to ensure our staff are fully supported in their roles.
An internal working party has been established and is taking a proactive approach in line with the Australian Government’s health advice and guidance.
Procedures are in place
TCL has policies and procedures in place to maintain high standards of infection control at our sites at all times. This helps to avoid the potential spread of coronavirus and other infectious diseases for our participants and also provides a safer workplace for our employees
What can you do?
Avoid going out into the community if you are sick
It is best to stay home if you are sick or infectious with cold and flu symptoms. If you have symptoms of the COVID-19, which include fever, a sore throat, cough or shortness of breath, get tested for Coronavirus as soon as possible. You may need to seek medical advice to assist in alleviating any symptoms you may be experiencing. Wear a mask when indoors (other than your home) or on public transport.
Please let TCL know if you have any symptoms or are waiting for Covid Test results before your staff come to your home.
Regular hand washing
Wash your hands with soap for at least 20-30 seconds every hour, after you have had direct contact with another person, when preparing food, and after using the bathroom. Anti-bacterial hand sanitiser should only be used if you are unable to wash your hands with soap and water.
Practice personal hygiene
Cover coughs and sneezes and dispose of any used tissues immediately. Avoid touching your face, nose or mouth and avoid any non-essential contact with others.
We will provide regular communication updates to key stakeholders as new information becomes available and will also post updates on this page and via our social media channels.
To stay up to date with the latest information from the Australian Government, visit the Department of Health’s website
Coping during the Coronavirus Outbreak
We recognise that many of us here in the community are feeling scared, worried and overwhelmed about the Coronavirus (COVID19) outbreak.
Beyond Blue has developed a helpful resource to help manage your mental health during the Coronavirus outbreak: Looking after your mental health during the coronavirus outbreak. This page also has official government links and advice that we encourage everyone to stay up to date with.
If you find you are struggling, you can call Beyond Blue on 1300 224 636
Staff who have visited any of the locations linked to the COVID-19 outbreak in New South Wales (see updated list of venues and dates at https://www.nsw.gov.au/covid-19/latest-news-and-updates) will need to self-isolate for a period of 14 days since their visit to the listed location. Our team are required to wear masks when working with clients.
It is important to regularly check the website, as this list may expand. For vaccination information for TCL Teams please visit
If you become aware that you or one of your participants may have been exposed directly to COVID-19, please inform your Lead Support Worker or Regional Director.
Visitors to TCL Life Homes
All visitors, including family, friends and contractors, must check in using out QR Code, wear a mask, wash their hands or use a hand sanitiser on entering any TCL Life Home. If visitors are experiencing symptoms of Coronavirus they will not be allowed to enter the TCL Life Home. During Lockdown non-essential visitors will not be allowed.
TCL has additional precautions in place for the safety of our people and participants.
Visitors or guests MUST NOT ENTER any TCL Life Homes premises if:
· You are currently experiencing flu-like symptoms
· You are experiencing fever or respiratory symptoms, even mild
· You have been tested for Coronavirus and are awaiting a result
· You have been told by the NSW Government that you are a Close or Casual contact of a person with Coronavirus in the last 14 days
· You have been in direct contact with a confirmed case of COVID-19 within the past 14 days
· You have visited a Coronavirus hotspot in the last 14 days
· You have visited any of the locations linked to a COVID-19 outbreak during the dates listed (see updated list of venues and dates at (https://www.nsw.gov.au/covid-19/latest-news-and-updates)
You will be asked a series of COVID-19 related questions prior your rostered support starts to assist us in maintain a safe environment for all.
Some people with disability are at greater risk of becoming very sick if they catch COVID-19. Getting vaccinated against COVID-19 is a safe and effective way of protecting you, your family and the community. It also protects other people who may not be able to be vaccinated.
COVID-19 vaccines are free for everyone in Australia. The COVID-19 vaccine is voluntary. You can choose whether to have the vaccination or not.
People with disability and support workers in residential services, disability care group homes, and the community are now able to access the vaccine.
TCL are following Australian Government Guidelines regarding vaccination and vaccination will be offered to participants and staff as soon as it is made available by the Government. Further information can be found at Information for people with disability about COVID-19 vaccines | Australian Government Department of Health.
If you suspect you have Coronavirus
Symptoms of Coronavirus range from mild flu-like symptoms (such as fever, headache, coughing, sore throat, fatigue and shortness of breath) to pneumonia.
Some people will recover easily, while others may get very sick, very quickly. If you are sick and think you have symptoms of COVID-19, get tested for Coronavirus and seek medical attention if necessary. Contact your doctor or the Coronavirus Health Information Line 24 hours a day, 7 days a week on 1800 020 080.