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QUALITY ASSURANCE

The Co-operative Life is a Registered Provider with the NDIS and an Approved Provider for home care packaged under My Aged Care Commonwealth Home Support Programme (CHSP).

The Co-operative Life is developing TCL Quality Outcomes as a direct result of listening to people, their families, and advocates. The outcomes are designed to encourage personal quality of life outcomes with individual focus on leading a self-determined life, including personal values, choice, health, safety, inclusion and self-advocacy.

TCL Quality Outcomes are intended to be a guide to assist the our staff in facilitating discussion around key areas of importance to the individual and supporting their personal goals, dreams and other areas of interest to the individual that defines quality of life.


Improving quality requires continuous effort to get to know the person in the settings and situations where they are supported, as well as, consistent interaction and involvement with the individual and their support systems for ongoing assessment of their quality of life.